Meet Ryan Yoong, a Senior Buyer Assist Specialist at HubSpot. Becoming a member of HubSpot again in June 2020, Ryan was HubSpot Singapore’s first distant worker. Throughout his four-plus years at HubSpot, Ryan has flourished within the help perform and attended President’s Membership in 2023 because of his efforts. Learn on to be taught extra about Ryan and a typical day on the frontline, fixing for HubSpot’s prospects.
Inform us about your function. What do you do for HubSpot?
Basically, I assist to reply any questions in regards to the HubSpot platform! From points about one thing not working as anticipated to questions on methods to use a selected function higher, the Assist Specialists are right here that will help you get essentially the most out of the HubSpot platform—when doubtful, we are the first crew that prospects flip to.
How do you resolve for the client?
Going above and past is one thing we hear loads in Assist and I really feel this comes right down to placing myself in my prospects’ sneakers and ensuring I do every thing that I can to get them what they want. Which means I will be there to assist however maybe not all the time within the actual methods my prospects suppose—if there’s a greater method of going about one thing, you possibly can guess I will be sharing that to verify we’re exploring all of the choices!
What does collaboration appear like in your crew?
The obvious one is with Product as a result of our crew is actually on the entrance strains of what prospects are experiencing. Past that although, our crew works with Success, Gross sales, Contracts, and Companions (simply to call a couple of!) to verify we’re getting of us the assistance they want no matter whether or not that is one thing we’ve got direct affect over or must loop in one other crew to unravel for the client.
What’s your favourite a part of your job?
I like the novelty this function gives! With my core work principally involving tickets, I get to expertise a complete slate of latest ones day by day and that retains issues contemporary however along with that, I am additionally concerned in a few tasks on the aspect. Together, this actually helps to make it a well-rounded function the place there’s the familiarity of tickets but additionally the chance to discover different areas of curiosity.
What do you discover essentially the most difficult a part of your job?
Maintaining with the tempo of change. The HubSpot platform is all the time evolving and in Assist, it is particularly necessary to remain on high of those adjustments. Coming from a non-technical background, maintaining with the adjustments/additions can generally be difficult (albeit a welcomed one!).
What’s a false impression folks have about your function?
That we’re only a “name middle”. In truth, I had as soon as thought one thing related earlier than I truly stepped into this function however now that I am within the thick of issues, I can say that we’re technical specialists, consultants, emotional help, skilled networkers, and generally, program managers all blended into one.
What are a couple of methods you stability work and life? How does HubSpot’s flexibility/hybrid work fashion assist with this?
Enjoyable reality: I used to be SingSpot’s first fully-remote rent! Probably the greatest issues about HubSpot is the understanding it has about how completely different folks have completely different attitudes towards work. For somebody who values time exterior of labor, HubSpot’s choice-based tradition actually helps to place time again into residing. No matter whether or not you are a working dad or mum, a caretaker, or simply somebody who needs to prioritize different features of life along with your work, I really feel like the corporate has the area for these discussions—an necessary begin for guaranteeing this work-life stability.
What are the highest 3 belongings you love about your function and crew?
Getting to assist folks day by day. Working with some actually good of us. The novelty of all of it.
How can you convey your complete self to work day by day?
I’ve seen firsthand how HubSpot’s Range, Inclusion and Belonging (DI&B) program is given the eye and care that it deserves and it has been a vital a part of my time right here as I am a frontrunner on this area for the crew. From studying about new identities to with the ability to create a psychologically secure area for sharing private experiences, this is not a nice-to-have however reasonably a non-negotiable that I am grateful we have put entrance and middle.
What retains you at HubSpot?
The folks! It is a various mixture of actually good and caring of us so it is created an atmosphere the place progress and collaboration occur organically—I respect this loads as I proceed to lean on of us for all types of issues.
What shocked you most about working at HubSpot?
How true to life the tradition is! After I first learn the Tradition Code, I had thought it was positively one thing to aspire to however I used to be shocked at simply how shut the precise tradition was at HubSpot to what was espoused. We take nice care to construct and evolve our tradition so I am excited to see the methods issues will pan out going ahead.
What’s one piece of recommendation you’d give to somebody desirous to develop into a HubSpotter?
Give your self that likelihood! After I first noticed the group/function, I had main imposter syndrome of whether or not a tech agency would desire a contemporary grad with none technical expertise. I spotted after giving it some thought that I might be depriving myself of this chance if that concern held me again. Protected to say, I believe I made the precise determination then.
Select 3-4 phrases that describe your function at HubSpot.
I believe it is summed up with: Quick-paced, expansive and rewarding
Be taught extra a few profession in Buyer Assist or our Singapore crew on our careers web site.
