Meet Skye Baxter (she/her), a Senior Buyer Assist Specialist, based mostly in Kansas. Along with her function supporting HubSpot clients, Skye is a Management Council member for HubSpot’s LGBTQ+ Alliance. Learn on to be taught extra about Skye, a typical day in her function, and the communities she’s part of at HubSpot.
Inform us about your function as a Senior Buyer Assist Specialist. What do you do for HubSpot?
I help our buyer base with fixing issues inside HubSpot. If part of HubSpot is not working appropriately, or if they do not perceive do one thing with their instruments, I work with them to find the reason for the difficulty and present them resolve it. This might contain serving to construct new studies, creating and troubleshooting workflows or sequences, or discovering out why they can not correctly use certainly one of their current instruments. We regularly discover that there are instruments not obtainable at their present subscription degree that may make their job an entire lot simpler, and I counsel that they contemplate an improve, after which work with the Progress crew to provide them a path to doing so.
What does collaboration appear like in your crew?
Assist has a variety of crew channels. If we run into a problem we will not remedy ourselves, we regularly search concepts in these crew channels and work with teammates to resolve these points. If we do not discover a solution in that means, we collaborate with the Product Skilled crew to trace down an answer. Lastly, all of us usually have particular person crew members that we all know excel in a specific space inside HubSpot and ask one another to have a look.
What’s your favourite a part of your job?
I really like serving to individuals remedy issues. Realizing that I used to be capable of finding an answer for any person and make their day just a bit bit higher makes me glad.
What do you discover probably the most difficult a part of your job?
I usually see individuals at their most pissed off, and whereas most of our clients are pleasant individuals, generally frustration comes via and it may be a problem to redirect that frustration. Then again, after I do remedy an issue that pissed off that buyer, they’re usually the happiest when our chat ends.
What are a number of methods you stability work and life? How does HubSpot’s flexibility/hybrid work type assist with this?
Being a completely distant worker, I’ve the pliability to take time if I want it. I’ve particular metrics that I’ve to satisfy in my function every day and all through the month, however I be sure that I take the times I must deal with any private days I want, look after my psychological well being, or spend time working my volunteer positions.
How can you carry your entire self to work day by day?
I’m brazenly and visibly transgender. I converse in regards to the points that we within the trans neighborhood face day by day and educate my crew when one thing significantly tough is occurring. However as I’m not solely transgender, I share with my crew quite a lot of the opposite components of myself. I share my love of music and of flicks, take part in numerous Worker Useful resource Teams and enjoyable Slack channels, the place I be sure everyone is aware of about my kitties (Yay for #catspotting), and I get pleasure from my work.
Inform us about any communities at HubSpot you’re part of.
I am a member of a number of communities. I will begin with the #lgbtqalliance Slack, and the #trans-spectrum-support-group and #neurodiversity-at-hubspot. Realizing that there are others like me at HubSpot, that we are able to help one another with challenges we would face, eases my thoughts so much. For extra enjoyable issues, there’s #dad-jokes, #gardenspot, #musicspot, and #dnd.
What shocked you most about working at HubSpot?
How collaborative HubSpot is. Our groups do not wish to compete with one another, and in contrast to the environment in lots of different workplaces, we aren’t making an attempt to be higher than everyone else. As an alternative, we collaborate, discover out the weak areas of our teammates and assist them higher perceive these areas in order that all of us excel. I’ve by no means skilled a piece setting that’s so supportive of one another till I began working at HubSpot.
Select 3-4 phrases that describe your function at HubSpot.
help, troubleshooting, SFTC
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