Taking duty for the way we deal with our clients’ knowledge is essential for our skill to assist them develop higher, and construct and preserve belief. In honor of Earth Day, Xiaoxi O’Beirne discusses how, as a Authorized Program Supervisor, she works cross-functionally to ship sustainable and sturdy governance practices.
Q&A
Q: Are you able to share extra about your function, and in addition what buyer belief has to do with HubSpot’s ESG efforts?
Hello everybody! I’m a part of the Authorized Program Administration workforce, a small however mighty unit. I present program administration help on multi-year strategic planning and execution of Authorized aims. My work entails thrilling and impactful packages similar to AI belief and security, privateness and knowledge governance, amongst others.
By means of a Buyer Belief & ESG initiative again in 2023, I recognised that our targets in Buyer Belief and ESG overlap, regardless of their distinctive focuses. Buyer Belief emphasizes knowledge privateness, safety, compliance, sustainability, and good governance. ESG prioritises environmental tasks and social impacts, in addition to company governance (together with privateness, safety, and danger administration). The shared objective is a sturdy and steady governance tradition, which in return fosters buyer belief and reinforces staff’ sense of working for a accountable firm.
In recent times, clients more and more worth their provider’s sustainability initiatives and affect. Actions similar to making “inexperienced” choices when planning occasions, deciding on distributors, and collaborating with clients profit HubSpot by creating a long-lasting, optimistic affect. I imagine HubSpot’s ESG efforts assist us earn and preserve buyer belief by constructing a sustainable tradition and aligning with our HEART values.
HubSpot’s Buyer Belief Heart and our new reliable AI area (belief.hubspot.com/ai) present additional info for purchasers to find out about our safety, privateness, and accountable AI practices.
Q: How do you’re employed to construct sustainable governance practices throughout HubSpot?
Transparency, effectiveness, and accountability come up as my high three priorities.
We transparently focus on our governance construction. Our administration workforce communicates the “why” behind firm initiatives and are open to people’ questions and suggestions.
We promote automation and leverage authorized tech to extend effectiveness and accuracy. The place a number of laws apply, we select the very best customary for compliance.
Our SOC 2 compliance, an exterior audit, reveals clients our robust knowledge safety and product reliability. Moreover, our Degree 2 EU Cloud Code of Conduct certification, featured in our 2024 Sustainability Report, underscores our dedication to knowledge safety, fulfilling over 80 necessities and demonstrating GDPR compliance. You will discover our SOC 2 Kind II Report and EU Cloud Code of Conduct certification in our Buyer Belief Heart.
Q: Within the final yr, what’s one thing you’ve completed that you’re most pleased with?
Final yr, I’m significantly proud that our workforce not solely made vital progress in constructing moral and accountable AI but in addition communicated this effort transparently to the general public. We launched AI mannequin playing cards, AI Belief FAQs, and thought management messaging. Authorized executives revealed articles by means of BSA (Why AI? – HubSpot AI’s affect on clients and AI@Work – HubSpot’s democratizing AI for workers and clients); interviewed on EUCoC’s Throughout the Cloud to advertise privateness, compliance and moral AI; and made appearances in podcasts and LinkedIn posts to advertise HubSpot’s accountable AI utilization.
Occupied with studying extra about this work?
- HubSpot’s strategy to accountable AI, which is rooted in belief, transparency, and accountability.
- Evaluate the AI mannequin playing cards for our dedication to transparency and good governance.
- Learn the press launch article to be taught extra about our compliance with the EU Cloud Code of Conduct.
- Go to our HubSpot Belief Heart to be taught extra in regards to the privateness, safety and compliance stories about our programs and merchandise.
Blissful Earth Month and thanks to Xiaoxi for sharing how her workforce is considering sustainability each day!
